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FACULTY & STAFF
 
Dr. Ton van der Wiele
 

Dr. van der Wiele is an Associate Professor in Quality Management and Organizational Performance at the Rotterdam School of Management at the Erasmus University, Rotterdam, The Netherlands.  His doctoral thesis focused on 'Beyond Fads, Management Fads and Organizational Change with reference to Quality Management.  Dr. van der Wiele is Editor of the International Journal of Quality and Reliability Management.  He also serves on the editorial advisory boards of various international journals and has published numerous articles in prestigious journals.  Dr. van der Wiele has been involved in various international research projects covering issues in the area of Quality Management.


Scholarly Interests
  • Total quality Management
  • Operations Management
  • Supply Chain Management
Selected Recent Publications


  • Williams, A.R.T., van der Wiele, A., van Iwaarden, J.D. and Eldridge, S. (2009), “The Importance of User Generated Content - The Case of Hotels”, TQM Journal.
  • Van Iwaarden, J.D., van der Wiele, A., Dale, B.G., Williams, A.R.T. and Bertsch, B. (2008), “The Six Sigma improvement approach: A transnational comparison”, International Journal of Production Research.
  • Dale, B.G., van der Wiele, A. and van Iwaarden, J.D. (2007), Managing Quality (fifth edition), Blackwell Publishers, Oxford.
  • Williams, A.R.T., Bertsch, B., Dale, B.G., van der Wiele, A., van Iwaarden, J.D., Smith, M. and Visser, R. (2006), “Quality and Risk Management: What are the Key Issues?”, TQM Journal, Vol. 18, No. 1, pp. 67-86.
  • Van der Wiele, A., van Iwaarden, J.D., Williams, A.R.T. and Dale, B.G. (2005), “Perceptions about the ISO 9000 (2000) quality system standard revision and its value: The Dutch experience”, International Journal of Quality and Reliability Management, Vol. 22, No. 2, pp. 101-119.
  • Van Iwaarden, J.D., van der Wiele, A., Ball, L. and Millen, R. (2004), “Perceptions about the quality of web sites: a survey amongst students at Northeastern University and Erasmus University”, Information & Management, Vol. 41, No. 8, pp. 947-959.
  • Van Iwaarden, J.D., van der Wiele, T., Ball, L. and Millen, R. (2003), “Applying SERVQUAL to Web Sites: an exploratory study”, International Journal of Quality and Reliability Management, Vol. 20, No. 8, pp. 919-935.
  • Van der Wiele, T., Dale, B. and Williams, R. (2000), “Business improvement through quality management systems”, Management Decision, Vol. 38, No. 1, pp. 19-23.
  • Van der Wiele, T.. Williams, A.R.T. and Dale, B.G. (2000), “ISO 9000 series registration to business excellence: the migratory path”, Business Process Management Journal, Vol. 6, No. 5, pp. 417-427.
kibs
Dr. Ton van der Wiele

Dr. Ton van der Wiele

The Netherlands
Associate Professor
 
Education
 
Ph.D., Erasmus University, The Netherlands
 
 


 
 
 
 
 
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